GENERATOR 101

The size of your generator depends on the square footage of your location, what types of appliances and devices you have and how much you will need powered during an unexpected power outage. You can use this sizing tool to determine your home’s electrical load and what type and size generator fits your unique standby power needs.

Our experts conduct our site surveys to determine exactly what type of generator will fit your needs. When we visit your home or business, you can expect our technician to ask you questions about your usual habits around the home and how much you’d like access to during a power outage. We may also ask you about your preferences for natural gas vs. propane and your budget. We will then look around the perimeter of your home or business to determine the best location to install your generator.

Usually the first step is to assess the area to determine the right location for your generator. In most cases, we will need to schedule a time for a concrete platform to be put in place before the generator is installed. This can usually be completed within just a few days, depending on our team’s availability.

After the concrete platform is ready, our team will then install your generator. After initial tests to ensure your generator is running properly, we will walk you through everything you need to know about maintenance, monitoring and scheduled service.

For most of the people and businesses we work with, we ensure that generators we install are working properly by remotely monitoring performance. This way, our team are aware of any malfunctions in your generator and can quickly assess the situation and provide repairs.

After your generator is installed, we will work closely with you in selecting the right maintenance and monitoring plan so that your generator is always ready to provide uninterrupted power when you need it most. We also have a dedicated support line that’s available 24 hours a day, 7 days a week — so you’ll never be caught without power.

It takes a particular expertise to safely and reliably install a generator in your home or business. Plus, allowing an expert to handle the logistics of your residential or commercial generator will reduce unexpected failure and repairs. When we install your generator, we work with you to ensure that you have the right monitoring and maintenance solution so that you are always prepared for an unexpected power outage.

When your generator is running, we strongly recommend checking the oil level at 8-24 hour intervals, depending on the model. Every generator is different and may require different levels of maintenance to ensure they run properly for extended periods of time. If you aren’t sure, check the generator’s Operation Manual for details.

Recommended oils for your generator make and model vary, so make sure to double check the Operation Manual if you aren’t sure. However, most generators run best with a full-synthetic oil rather than a synthetic blend. In the event that the oil has been changed out to conventional oil, it’s important that you continue using conventional oil from then on — and never mix synthetic and conventional oil.

It goes without saying — water and electricity are a dangerous combo. Your safety is our first concern, so if your generator is submerged, do not attempt to manually power off your generator unless you are able to safely access it. Otherwise, contact our team via our 24/7 service hotline for guidance.

Sometimes referred to as an ATS, automatic transfer switches transition your power source from a standard source to emergency power from your generator when the standard source fails. It can also transition back to the standard power source once it is up and running again. This is especially important for unexpected power outages due to inclement weather, since you might not be able to access your generator safely.